Warranty, returns and refunds

Warranty

Shank ProSwim X5 comes with a 1 year warranty.

How to make a claim

Email shankproswim@gmail.com, call +20 120 100 1004, or message us on Instagram at @shankproswim with your order number and a short description of the problem, and we will take it from there.

Returns

You can return Shank ProSwim X5 within 14 days of receiving it, in its original condition. Contact us with your order number and we will confirm the steps with you directly.

Refund policy

Refunds are made to the original mode of payment and are processed within 10 to 45 days, depending on the issuing bank of the card.

When you are entitled to a refund or replacement

• The wrong product was sent.
• The product is defective.
• The product was damaged in shipping.
• The product has been tampered with.
• The item was not delivered at the agreed time.
• A return approved under the 14 day return policy above.

Cancellation

You can cancel an order before it is dispatched by contacting us with your order number. If you paid by card, you will be refunded as described above. After dispatch, the returns policy applies.

Time limit for reporting a problem

Please report a wrong, defective, damaged or tampered product, or a late delivery, within 14 days of the delivery date or the agreed delivery date, so we can arrange a replacement or refund.